Privacy Policy

Last updated: 10^th March 2024

Islamic Relief UK (IRUK) is a division of Islamic Relief Worldwide, an independent non-governmental organisation (NGO) striving to make the world a better and fairer place.

This policy describes how IRUK collects, uses, and discloses your personal data when you visit, use, or make a purchase from shop.islamic-relief.org.uk (the “online shop”) or otherwise communicate with us in relation to the online shop.

For purposes of this Policy, “you” and “your” means you as the user of the online shop.

Please read this policy carefully. By using and accessing our online shop, you agree to the collection, use, and disclosure of your personal data as described in this policy. If you do not agree to this policy, please do not visit, use or make a purchase from our online shop.

Please note that the online shop may allow you to make a donation to one of our funds and to consent to receive updates from us by email (including via social media) and SMS.  For these purposes your personal data will be managed in accordance with the IRUK Privacy Policy: Privacy policy | Islamic Relief UK (islamic-relief.org.uk)

This privacy notice is categorised into the following sections for ease of reference.

• How to contact us
• When do we collect and use personal data
• In what situations do we collect and use personal data from other sources
• In what situations do we share personal data with other organisations
• What is our lawful basis for collecting and using personal data
• Use of cookies
• User generated content
• Third party website and links
• Children’s data
• International data transfers
• How long we keep personal data
• Your rights over your personal data
• How to make a complaint
• Changes to the privacy policy

How to contact us

To exercise any of your data subject rights please contact our supporter relations team:

Telephone: 020 7593 3232

Email: [email protected]

Post: Supporter Relations Team, Islamic Relief, 16 Lower Marsh, London, SE1 7RJ

If you have any questions about this privacy policy, please contact our data protection officer at the above address or by Email: [email protected]

When do we collect and use personal data

• When you purchase a product we will collect and use your personal data to manage your order, including processing the payment, fulfilling the order, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating any returns and exchanges.

• If you set up an account we will collect and use account information such as your username, password, and security questions.  Please note that you are responsible for keeping your account credentials safe and we highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• When you contact us with a query, feedback or complaint we will collect and use your personal data to investigate the matter and communicate with you.  We may also actively request your feedback to improve our services.

• When you visit and interact with our online shop we or our third-party data processors may collect information about you through the use of cookies.  See the ‘Use of Cookies’ section for more information.

• When you visit and interact with our online shop or advertisements, or open or click on an email we send you, we, or advertising partners we work with may collect information about you using cookies and tracking technologies for marketing purposes such as showing you advertisements on our website or other websites, and personalising our services, for example, using the products you view, put in your cart or add to your wishlist to send you advertisements for similar products that you might be interested in.

• We may also collect and use personal data to investigate and/or take action against any possible fraudulent, illegal or malicious activity, to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

In what situations do we share personal data with other organisations

• When you use or make a purchase some personal data will be shared with, and processed by third-party data processors that we contract to perform services on our behalf to make the online shop function effectively.  For more information about their privacy practices including their use of third-party data processors, please refer to their privacy policy which will be available from their website. The third-party data processors we use:
  • WordPress and Woocommerce to host the online shop;
  • Holy Land Dates (HLD) to send products to UK customers and provide customer support such as returns and complaints;
  • Shipstation to transfer product order information from Shopify to HLD, and to help HLD automate shipping, cancellation and return processes, including use of of notifications and geodata;
  • Dotdigital to send direct marketing via email and SMS to customers where we have a lawful basis to do so:
  • Zoho Desk to manage customer support tickets that HLD can also see;
  • Opayo payment service provider to allow customers to pay for products.
  • See the ‘Use of Cookies’ section for more information about third party cookies we use.

• If you accept the use of cookies then some of your information such as your order history, device information and internet activity will be shared with our advertising partners when you visit and interact with our online shop or our advertisements, or open or click on emails we send you. Our advertising partners including Shopify, Meta, Google and X (Twitter) use this information to provide services that help us monitor the effectiveness of our online campaigns, display our advertising on our online shop and other websites and social media platforms, and to identify audiences with similar interests to yours. Our advertising partners use your information in accordance with their own privacy notices including for their own marketing and advertising purposes.

• We may also share your personal data in connection with a business transaction such as a merger, to comply with any applicable legal obligations (including to respond to valid legal instruction), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What is our lawful basis for collecting and using personal data

• Where it is necessary to enter into or fulfil the terms and conditions of a contract we have with you, for example, processing your order.
• Where we have your consent, for example, we will only collect and use certain types of cookies if you accept them.
• Where the processing is a legitimate interest, for example, providing customer support is our legitimate interest to be responsive, provide effective services, and to maintain business relationships.
• Where the processing is required under the law, for example, disclosing personal data to a law enforcement agency if we receive a valid legal instruction.

Use of Cookies

Like most websites, our online shop uses cookies. Cookies are small text files that are stored on your device when you visit certain websites.

We use cookies to provide you with a smooth and efficient experience while using our online services.  For example, we use cookies to enable the checkout process and statistically analyse site usage

In addition, our online shop uses a third-party analytics cookie called ‘Google Analytics’ to help us improve the shop by measuring how users interact with it.  For more information, visit Google Analytics information page. To opt out of Google Analytics across all websites you visit: Google Analytics Opt-out Browser Add-on Download Page.

You have the ability to accept or decline cookies, for example, you can usually modify your browser setting to decline cookies if you prefer.

You can change your consent preferences at any time  via the Cookie preferences  link in the footer.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our digital advertising partners.Like many websites, we use Cookies in order to:

User generated content

The online shop may allow you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third party websites and links

The online shop may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the online shop.

Children’s data

The online shop is not intended to be used by children, and we do not knowingly collect any personal data about children. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us to request that the personal data is deleted.

International data transfers

Although we take steps to keep your personal data in the United Kingdom (UK) wherever practicable, in certain situations we may allow your personal data to be transferred, stored and processed outside the country you live in, including in the United States and Canada. Your personal data may also be processed by staff and third-party service providers in these countries.

If we transfer your personal data outside of the UK to a country that has not been determined to provide an adequate level of protection by the UK government, we will ensure that there are appropriate safeguards in place to protect your personal data as required under the UK General Data Protection Regulations. For more information about our international data transfer practices, please contact us.

How long we keep personal data

We keep personal data in line with our record retention schedule for common records created as part of advocacy and fundraising activities. . The length of time we keep each category of personal data will depend on the reason it was collected and any legal, contractual or other business requirement we have for keeping it.  For more information about our data retention practices, or to request a copy of the relevant record retention schedule, please contact us.

Your right over your personal data

• Direct marketing: You have the right to ask us to stop processing your personal data for any direct marketing purpose including profiling.  Please note that if you withdraw your consent this will not prevent advertisements being shown to you on websites and social media on a randomised basis.
• Right to withdraw consent: If we ask for your consent to use your personal data, you always have the right to withdraw your consent at any time.
• Right of access (also known as subject access): You have the right to ask what personal data we hold about you and to request a copy of that information.
• Right to object and / or restrict processing: You have the right to know why your personal data is being collected and used and to request that this is restricted or stopped.
• Right of data portability: You have the right to request that a copy of your personal data that we hold is transferred directly to another organisation.
• Right of erasure: (also known as right to be forgotten): You have the right to request that your personal data that we hold is erased.
• Right of rectification: If you believe your personal data that we hold is inaccurate, you have the right to request that it is corrected or updated.

How to make a complaint

If you are unhappy about how we have processed your personal data or have a privacy concern, please contact our data protection officer:

Telephone: 020 7593 3232

Email: [email protected]

Post: Data Protection Officer, Islamic Relief, 16 Lower Marsh, London, SE1 7RJ

If you are unhappy with how we deal with your complaint or concern you should contact the UK data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/

You also have the right to make your compliant to the ICO direct. However, they may advise you to contact us to see if the matter can be resolved in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.